Frequently asked questions
Where is my forwarding address?
Open the app and follow the forwarding setup. It shows your personal address and step-by-step instructions for Gmail, Outlook and other mail apps.
What can I forward?
Confirmation emails for flights, hotels, car rentals, transfers, trains and buses, activities, cruises and ferries, and travel insurance. PDF attachments, including password-protected ones, are read too. You can also share a PDF, screenshot or link into DocuTrip from your phone's share menu.
A booking is missing or has the wrong details
Allow a minute or two after forwarding. If it still looks wrong, open the booking and edit it, or add it manually with the + button. Forward the original email to support@travelup.world and we will look into why it was read incorrectly.
How do I share a trip?
Open the trip and invite people by email. You choose whether each person can edit the trip or only view it.
Does it work offline?
Trips and bookings you have already opened stay available without a connection, including boarding pass barcodes.
How do I change my ad choices?
In the EU and UK, go to Profile → Ad privacy choices. On iOS you can also turn tracking off in Settings → Privacy & Security → Tracking. See the Privacy Policy for details.
How do I delete my account?
See Delete your account.